Exchange / Return Policy
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We understand that buying clothes and apparel over the internet can be somewhat intimidating since you cannot actually try on the items before you buy them. For this reason, we are more than happy to refund or exchange any item that does not fit properly or does not meet your expectations within 30 days of original purchase date. Items purchased on www.seizeeternity.com can be exchange or returned for a refund via mail using the instructions below. Before reviewing our simple 4-step return process listed at the bottom of this page, please review the following guidelines: Clothing Returns:Seize Eternity would be happy to refund or exchange any clothing item that does not fit or did not meet your expectations. Please return the item in resalable, unwashed condition along with the original packaging and tags.Jewelry Returns:Please return all jewelry items in its original packaging with all tags attached.Accessory Returns:Please return all accessory items along with their original packaging in resalable condition.Sticker Returns:Although Seize Eternity makes every effort to protect our stickers from damage during shipping, occasionally a sticker may become smudged or bent during delivery. In this situation, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will promptly send you a new sticker. There is no need to return the damaged sticker.Defective Products:Seize Eternity will make every effort to exchange or credit defective items quickly. If you think your merchandise is defective, please return it along with a completed return form explaining the defect. Please include a comment on the return form with the amount that it cost you to ship the defective item back. Seize Eternity will reimburse shipping charges (up to $10.00) on any item found to be defective.4 Step Return and Exchange Instructions:1. Please review the guidelines listed above regarding the types of product(s) to be returned.2. Please fill out the return form on the back side of your packing slip or download and print a new return form. On the form, please include the order number, the item(s) you wish to return, the items you wish to exchange for (if applicable), and your return address information. In addition, if you are requesting another item of a different size or style, please check the website first for availability. Finally, if there is a price difference between the returned and requested items, please include a check or your credit card information for the difference amount. 3. Ship the returned items to the address below. For your protection, we suggest returning your merchandise with a shipping method that offers a tracking or delivery confirmation number. Seize Eternity ATTN: Returns 775 Sesame St Chula Vista, CA 91910 4. Please write your order number on the outside of the package. Please allow us up to 3 business days to process your return or refund your credit card after receiving the shipment. In the event that you need your return handling to be expedited, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will make every effort to speed up the processing of your request. |